Privacy Policy

Data Controller

RetrofitReady is the data controller for all personal information collected through this website.

Who we are

RetrofitReady is operated by RetrofitReady Ltd, Tramore, Co. Waterford, Ireland. We are the data controller for your personal information. Contact us at hello@retrofitready.ie.

What we collect and why

Where your data is stored

Personal data is stored on Supabase, our database provider (Supabase's privacy policy). Our website runs on Vercel, we send email through Resend, and contractor subscription payments go through Stripe. Some of these providers may process data outside the European Economic Area. Each describes its safeguards for that in its own privacy policy, linked below where we use it.

How long we keep your data

We keep personal data (name, email, phone, property details) for up to 24 months from the date of your assessment, then remove personal identifiers and keep only anonymised statistics. You can request earlier deletion at any time at retrofitready.ie/my-data.

Who we share your data with

• Contractors listed on RetrofitReady — only where you have given explicit consent by ticking the consent checkbox on the results page. We share only your name, phone number, email address, county and upgrade interests — never your full assessment data. You can withdraw consent at any time by emailing hello@retrofitready.ie. We will stop sharing your details immediately and you can request full deletion of your data.
• Supabase — our EU-hosted database provider. Supabase privacy policy.
• Resend — our email provider. Used to send your grant report. Resend privacy policy.
• Stripe — payment processing for contractor subscriptions only. We do not store card details.
• We never sell your data to third parties, advertisers, or data brokers. Ever.
• Anonymous usage data is collected to improve the service. Eircode data is stored as 3 character routing keys only for analytics purposes.

Contractors and installers: where we get your details, and what we do with them

• Source. We take a business's name, county and contact details from SEAI's publicly available register of renewable energy installers, and prepare a draft listing.
• What we do. We email the business to invite it to claim its listing: one first email and at most one follow-up about seven days later. Every email has a link to unsubscribe. An unsubscribe stops all further outreach emails, including a follow-up that has not been sent yet.
• When a listing becomes public. A claimed listing appears in our directory with the details the owner confirms, which can include business name, counties and services covered, website, contact email and phone, Eircode and a photo. We may forward homeowner enquiries that match the services and counties on a listing. Unclaimed listings imported from the SEAI register are not shown in the directory, except a small number of listings added by hand, which are shown marked as unclaimed.
• Our basis. We contact registered installers because we have a legitimate interest in inviting businesses that are already publicly registered to appear in a directory homeowners can use (Article 6(1)(f) GDPR). You can object at any time by unsubscribing or emailing hello@retrofitready.ie.
• Opting out and removal. When you unsubscribe we keep only a one-way scrambled (hashed) version of your email address, so that we do not email you again. We do not keep the readable address on the opt-out list. To have a listing removed, use the removal link in our email or on the listing, or reply to any of our emails.
• Who we are not. RetrofitReady is independent and is not affiliated with or endorsed by SEAI.

Newsletter and grant alerts

• If you tick the box and enter your email, we send one confirmation email. You receive nothing else until you click the link in it.
• After you confirm, we send a monthly home energy update and important grant alerts. Every email has an unsubscribe link, which works straight away.
• We record your email, the exact wording you agreed to, the time you agreed, and the time you confirmed or unsubscribed. We keep this while you are subscribed, and the record of your unsubscribe afterwards so that we do not email you again.
• The basis is your consent, which you can withdraw at any time. Email addresses collected for earlier sign-up lists are not used for the newsletter.

Contractor business images

When claiming a listing, contractors may optionally upload a business logo or photo. If uploaded:

• The image is displayed on the contractor's public listing on RetrofitReady.
• Contractors must confirm they own the image or have permission to use it.
• A separate, optional permission may be granted for RetrofitReady to use the image on social media when announcing the claimed listing.
• Social-media permission is not assumed from uploading — it must be explicitly checked.
• Images are processed (resized, converted to WebP, metadata removed) and stored securely.
• Contractors can withdraw social-media permission at any time by emailing hello@retrofitready.ie.
• To remove a business image entirely, email hello@retrofitready.ie.

Your rights

Under GDPR you have the right to:

• Access — request a copy of all data we hold about you
• Correct — ask us to fix inaccurate data
• Delete — request deletion of your data (right to erasure)
• Object — object to processing of your data
• Portability — receive your data in a machine-readable format

To exercise any right, visit retrofitready.ie/my-data or email privacy@retrofitready.ie.

If you are not satisfied with our response, you can contact the Irish Data Protection Commission at dataprotection.ie.

Cookie Policy

We use essential cookies only by default — these keep the site working and cannot be switched off. We use optional analytics cookies only if you choose to accept them. We do not use advertising, tracking or third-party marketing cookies.

Contact

Questions about this policy: privacy@retrofitready.ie